Terms of Service

GENERAL INFORMATION

These are the Terms of Servia of BORBOLETA d.o.o. za trgovinu i usluge, MBS 081028468, OIB 96776797706, seated in the Republic of Croatia, in the city of Zagreb at the address Gundulićeva ulica 1. 

 

WEBSITE

The website allows its users access to information and services offered by BORBOLETA d.o.o. to those people and organisations interested in them.

The access and use of this website is free for its users.

The access and use of the website do not demand prior subscription or registration of its users.

The language used by the owner is Croatian. BORBOLETA d.o.o. is not responsible for the lack of comprehension or understanding of the language by the user, nor its consequences.

BORBOLETA d.o.o. is allowed to modify the contents without notice, just as eliminate or change them within the website, as well as its access, freely and without justification, not being responsible for the consequences that may cause to the users.

The use of the website content to advertise, hire or spread advertising, or own information or of third parties without the authorisation of BORBOLETA d.o.o., or forward advertising of information, through the services or information available to the users, regardless its use being free or not.

Links and hyperlinks added by third parties in their websites, addressing the website, will redirect to the website, not being able to demonstrate, directly or indirectly, false, inaccurate or confuse indications, nor engaging disloyal or illicit actions against BORBOLETA d.o.o..

The website uses cookies, our Cookies Policy, which respects confidentiality and privacy, is available for consultation.

All rights on industrial and intellectual property of the website, as well as all content in it, are property of BORBOLETA d.o.o.. Any use of the website or its content must be exclusively for particular purposes.

It is exclusively reserved for BORBOLETA d.o.o., any other use involving copying, reproduction, distribution, transformation, public communication or any other similar action, of part or the whole of the content of the website, and thus no user will be allowed to carry out these actions without prior written authorisation from BORBOLETA d.o.o..

Both the access to the website as well as the non-consent use that may be undertaken from the information in such websites is the responsibility of the person doing it. BORBOLETA d.o.o. shall not be held responsible for any consequence, harm or damage that may result from this access or use of information. BORBOLETA d.o.o. shall not be held responsible for any security error, that may be produced nor the harm caused to the IT system of the user (hardware and software), or to any folders or documents in such computer, as a consequence of:

Presence of a virus in the user’s computer used to access the services and content of the website,

Browser malfunction,

and/or outdated versions of it.

BORBOLETA d.o.o. will not be held responsible for the liability and speed of hyperlinks added in the website to direct to others. BORBOLETA d.o.o. does not guarantee the usability of those links, and will not be held responsible for the contents or services to which the user may access through these links, nor the functioning of these websites.

BORBOLETA d.o.o. will not be held responsible for any virus or other computer programs that damage or may damage the users’ computer systems or equipment when accessing the website or other websites that may have been accessed from links in this website.

 

ORDERS & PAYMENTS

Each and every one of our pieces is carefully prepared in our facilities, so your order should arrive undamaged. Should this not be the case, please contact us. BORBOLETA d.o.o. is not liable for all and / or any damages that are in connection with and / or arise out of transportation, i.e., shipping. 

If you are struggling to complete your order or to navigate through our website, please restart your web browser. If the problems persist, contact us and our IT team will help you as soon as possible.

Our accepted payment methods are:

Credit or debit card like VISA, MasterCard, American Express and other international cards,

PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not,

Cash on Delivery option available only for Croatia.

If you are experiencing any problems with your payment, please try the following:

Use an alternative credit card,

Use an alternative payment method,

Restart your web browser and try again,

Delete the cookies from your computer or empty your cache memory. After that, try again

If your problems persist, don’t worry. Get in touch with us.

Generally, payments need to be made towards the following bank account:

Bank account holder: BORBOLETA d.o.o. za trgovinu I usluge - podružnica v Ljubljani

Address of the bank account holder: Dunajska Cesta 136, SI 1000 Ljubljana, Republic of Slovenia, 

IBAN: SI56290000052610135

BIC (i.e., SWIF): BACXSI22XXX

 

RETURNS & EXCHANGE

In which cases can I exchange or return an item?

In all the following assumptions, and whenever it is not related to any one of the following reasons:

I chose the wrong size and I’d like to change it,

The product is not what I expected, and I’d like to return it or exchange it with another one,

I received my order with material damages that were known to me, or could have not been unknown to me, at the time of purchase.

In any case, the products that will be exchanged or returned must be in the condition in which it was received, i.e., if the use of the product did not result in any wear and tear damage and / or any visible and / or hidden damage of the product, or else no exchange or return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to BORBOLETA d.o.o. in the condition in which the items were received. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received by BORBOLETA d.o.o. in a condition different form the one in which they were received by the Customer, the Customer forfeit his right for the requested return.

The time window in which you can exchange or return an item lasts 30 days, starting from the day the order is delivered.

How can I demand an exchange or a return?

Visit our Returns center.

 

Exchanges

Once you have fulfilled our Returns Center's form, our Customer Support team will reach you to guide you with your item exchange.

National and International exchanges: Regarding exchanges, our Customer Support team will explain to you the process and give you the information about the corresponding costs.

 

Returns

Once you have fulfilled our Returns Center's form, our Customer Support team will inform you about the address to ship the return. After the package arrives at our facilities, you will receive a confirmation e-mail, informing you that the amount will be sent to your account in about 2-3 business days. You will receive the amount in the same way you made your purchase, through a refund processed by PayPal or a return in your credit card. If you paid by using the Cash on Delivery service, you must provide us with detailed information regarding a Croatian bank account on which you want to receive the amount.

BORBOLETA d.o.o. will not be held responsible for any misplaced packages, and it will be the client’s responsibility to make sure the package arrives at our facilities in perfect conditions. 

Important information: personalized items can't be either returned or refund.

Which is the time window to demand an exchange or a return?

The time window in which you can demand an exchange or a return is 30 days after the order is delivered.

Exceptions: Orders placed between the 28th of November to the 6th of January can be exchanged or returned until the 7th of February.

What’s the price of an exchange or a return?

The exchange and returns are at the client’s expense. The cost for an exchange or return will be in full paid by the customer.

If you wish to exchange a product for a different one with a different price, the difference will be charged by bank transfer, or PayPal, or Cash on Delivery. 

In terms of returns, you will only have to ship the item you want to return to the address we provide, and the shipping costs are at the buyer’s expense. 

 

ITEMS WARRANTY

All our items, pursuant to the applicable law, have a minimum warranty. The warranty is valid against defects of materials and/or workmanship. The warranty excludes coverage for wear and tear and/or physical or accidental damages. In order to maintain your jewelry in perfect shape, visit our Jewelry Care guide.

If you think you are eligible for support under our warranty conditions, contact us and our Customer Support team will give you more instructions.

 

COSTS 

All and / or any cost that are in connection with and / or that arise out of the sale, and / or purchase, and / or shipping, of the items on the website are fully and solely payable by the Customer. 

 

APPLICABLE LAW AND DISPUTE RESOLUTION

If a Customer, towards BORBOLETA d.o.o., makes a claim in which he references these Terms of Conditions, the Customer agrees to the applicable law that governs these Terms of Service and to the 

dispute resolution mechanism. 

The applicable substantive law, that governs these Terms of Service, is the law of the Republic of Croatia. 

These Terms of Service will be interpreted and / or supplemented in accordance with substantive law of the Republic of Croatia.

All disputes arising out of or in connection with these Terms of Service shall be finally settled by a competent Croatian court seated in the city of Zagreb (Croatia) and under the applicable procedural rules of Croatia and in accordance with the said rules. 

 

INCORPORATION BY REFERENCE

BORBOLETA d.o.o. Shipping & Delivery provisions and BORBOLETA d.o.o. Privacy Policy provisions are an integral part of these Termes of Service. 

These Terms of Service are supplemented with the BORBOLETA d.o.o. Shipping & Delivery provisions and BORBOLETA d.o.o. Privacy Policy provisions. BORBOLETA d.o.o. Shipping & Delivery provisions and BORBOLETA d.o.o. Privacy Policy provisions are supplemented with these Terms of Service.

BORBOLETA d.o.o. Shipping & Delivery provisions and BORBOLETA d.o.o. Privacy Policy provisions are to be interpreted pursuant to these Termes of Service. 

 

APPLICABILITY 

These Terms of Service are applicable from 01.10.2020.

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