Terms of Service
Terms & Conditions
Orders & Payments
Each and every one of our pieces is carefully prepared in our facilities, so your order should arrive in perfect condition. Should this not be the case, please contact us.
If you are struggling to complete your order or to navigate through our website, please restart your web browser. If the problems persist, contact us and our IT team will help you as soon as possible.
Our accepted payment methods are:
- Credit or debit card like VISA, MasterCard, American Express and other international cards.
- PayPal, an international payment operator with which you will be able to pay regardless of whether you are a PayPal account holder or not.
- Cash on Delivery option available only for Croatia
If you are experiencing any problems with your payment, please try the following:
- Use an alternative credit card
- Use an alternative payment method
- Restart your web browser and try again
- Delete the cookies from your computer or empty your cache memory. After that, try again
- If your problems persist, don’t worry. Get in touch with us.
Returns & Exchange
In which cases can I exchange or return an item?
In all the following assumptions, whenever it is not related to a personalized defected item:
- I chose the wrong size and I’d like to change it
- The product is not what I expected, and I’d like to return it or exchange it with another one
- I received my order in poor conditions
In any case, the products that will be exchanged or returned must be in pristine conditions and show no evident signs of being used, or else no exchange or return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to Borboleta in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The time window in which you can exchange or return an item lasts 30 days, starting from the day the order is delivered.
How can I demand an exchange or a return?
Visit our Returns center.
Once you have fulfilled our Returns Center's form, our Customer Support team will reach you to guide you with your item exchange.
National and International exchanges: Regarding exchanges, our Customer Support team will explain to you the process and give you the information about the corresponding costs.
Once you have fulfilled our Returns Center's form, our Customer Support team will inform you about the address to ship the return. After the package arrives at our facilities, you will receive a confirmation email, informing you that the amount will be sent to your account in about 2-3 working days. You will receive the amount in the same way you made your purchase, through a refund processed by PayPal or a return in your credit card.
Borboleta won’t be held responsible for any misplaced packages, and it will be the client’s responsibility to make sure the package arrives at our facilities in perfect conditions.
Important information: personalized items can't be either returned or refund.
Which is the time window to demand an exchange or a return?
The time window in which you can demand an exchange or a return is 30 days after the order is delivered.
Exceptions: Orders placed between the 28th of November to the 6th of January can be exchanged or returned until the 7th of February.
What’s the price of an exchange or a return?
The exchange and returns are at the client’s expense. The cost for an exchange or return will be in full paid by the customer.
If you wish to exchange a product for a different one with a different price, the difference will be charged by bank transfer or PayPal.
In terms of returns, you will only have to ship the item you want to return to the address we provide, and the shipping costs are at the buyer’s expense.
All our items have a one year warranty starting from the day your order is delivered. The warranty is valid against defects of materials and/or workmanship. The warranty excludes coverage for wear and tear and/or physical or accidental abuse. In order to maintain your jewelry in perfect shape, visit our Jewelry Care guide.
If you think you are eligible for support under our warranty conditions, contact us and our Customer Support team will give you more instructions.