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Shipping & Delivery

GENERAL INFORMATION

All orders are usually prepared within 24-72 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following form.

Important note* : Remember that delivery times may be affected in times of high volume (such as Black Friday, Christmas etc.)

BORBOLETA d.o.o. ships worldwide. Below you will find further details on shipping costs for every shipping country and shipping methods.

For all orders shipped to Croatia, Slovenia and some EU countries the selected courier in charge of the transportation and delivery of your order is GLS and/or Croatian Post. Should you have any comments, questions or suggestions, please contact us. 

For international orders, orders are passed through to Croatian Post who will pass the order through international couriers.

As soon as your order is dispatched, we will send you a confirmation email from which you will be able to track your order with your tracking number. Orders that are not received by the customer are automatically cancelled and the funds will be sent back to the customer’s bank account and/or Paypal account.

BORBOLETA d.o.o. is not liable for all and / or any damages that are in connection with and / or arise out of transportation, i.e., shipping.

 

SHIPPING EXPENSES

Croatia - GLS 

  • Express Delivery (GLS) - Free for orders of 12.01 and more
  • Express Delivery (GLS) - €4.00 - For orders of €12.00 and below
  • Delivery time
    • Once the order is prepared, the shipping time is 1-3 working days

Slovenia - GLS

  • Express Delivery (GLS) - Free for orders of 50.00 and more
  • Express Delivery (GLS) - €4.00 - For orders of €49.99 and below
  • Order will be shipped once the order is prepared

EU Countries 1 (Germany, Austria, Czech Republic, Hungary, Slovakia, Poland and Belgium)

  • Express Delivery (GLS) - Free for orders of €50.00 and more
  • Express Delivery (GLS) - €4.00 - For orders of €49.99 and below
  • Order will be shipped once the order is prepared

EU Countries 2 (Every other country from the EU except countries from "EU Countries 1")

  • Standard Delivery - Free for orders of €70.00 and more
  • Standard Delivery - €5.90 - For orders of €69.99 and below
  • Order will be shipped once the order is prepared

Non-EU Countries

  • Standard Delivery - Free for orders of €100.00 and more
  • Standard Delivery - €8.00 - For orders of €99.99 and below
  • Order will be shipped once the order is prepared

 

These Shipping & Delivery provisions are an integral part of the Termes of Service, which is why they are to be interpreted and / or supplemented with the Termes of Service. 

 

For all questions regarding your order you can call us from MON to FRI (9AM - 5PM) - 0038599 542 7707