Returns

We accept returns under the following circumstances, excluding personalized items:

- I received my order in bad condition

- I got my size wrong and I'd like to change the size

- The product is not what I expected and I'd like to exchange it for another one or return it

In all cases, all products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed to any exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect conditions.

Gifts included on your purchase must be sent back in case of return.

You have 30 days starting from the day of delivery of your order to proceed to any exchange or return.

Contact our Customer Service at info@borboleta.hr to return your item.